Meet Alison
Your first point of contact, day or night.
Alison is our AI assistant. She handles pre-signup questions instantly and only involves a human when she really needs to.
What Alison covers
- Pricing guidance and how quotes are built
- ISO standards we audit (9001, 14001, 27001, 45001, 50001)
- Accreditation, scope and certificate validity
- Transferring your existing certification to us
- Sustainability, security and confidentiality
- Audit process, timelines and what to expect
- Account, portal and document questions
How she routes your request
1. You ask Alison
Open the chat in the bottom-right of any page. Share a few details so she can tailor her answer.
2. Alison answers
She draws on our curated knowledge base first, then general ISO knowledge if needed (clearly flagged).
3. Human handoff — last resort
If your question needs binding commercial or legal input, Alison captures your details and a real auditor follows up.
When a human gets involved
Alison is the default. A human steps in only as a last resort, in cases like:
Formal quotes
Exact pricing and turnaround are issued by our team via the quote tool.
Contracts & scope decisions
Anything legally binding is reviewed by a qualified auditor.
You ask for a person
Just say so — Alison will hand off straight away.
Alison never invents prices or turnaround times. For an exact figure, use the quote tool.